Susan Chapelle
I would leave or pause a discussion involving credible threats, harassment, discriminatory abuse or pressure to conceal wrongdoing. I would not negotiate away someone's safety or accept a condition that requires breaking the law. Where necessary, I would document the incident and use the appropriate reporting process. A meeting may need a different setting, another representative or clearer ground rules. Residents still deserve a way to have legitimate concerns addressed, even when one conversation becomes unacceptable. Strong disagreement, criticism of my decisions and understandable frustration would not make me walk away. People can be angry about a permit, unsafe street or years of poor service. I would try to understand the concern and return the discussion to what can be resolved. I do not need someone to like me or share my politics to work with them. I would distinguish difficult behaviour from an actual threat. I would also be alert to communication differences and avoid treating directness or distress as deliberate hostility. My standard is respectful, lawful negotiation focused on the issue. I would explain boundaries clearly, give people an opportunity to continue constructively when safe and remain accountable for my own conduct.